duedue.net

Refund Policy

Last updated: May 2026

Overview

duedue.net (Deadline Tracker) offers a limited refund window for first-time Pro subscribers. Please read this policy in full before submitting a request — incomplete requests are automatically rejected and must be resubmitted from scratch.

Eligibility

To be eligible for a refund, all of the following must be true:

  • The refund request is for your first subscription payment only — renewal charges are non-refundable under any circumstances.
  • The request is submitted within 7 calendar days of the charge date shown on your Stripe receipt.
  • Your account has not been suspended or flagged for a violation of our Terms of Service.
  • You have not previously received a refund on any duedue.net account. One refund per person, per lifetime.
  • Fewer than 5 deadlines were created while your account held an active Pro subscription. Creating deadlines constitutes meaningful use of the service.

If any of the above conditions are not met, your request will be denied without further review.

How to submit a request

Refund requests are handled exclusively by email. There is no online form. Follow the steps below exactly — requests that deviate from the required format will be rejected and you must start over.

Step 1 — Email address

Send your request to [email protected].

Step 2 — Subject line (exact format required)

Your subject line must be in this exact format — replace the bracketed sections with your actual details:

REFUND - [your account email] - [Stripe receipt number]

Example: REFUND - [email protected] - ch_3Abc123DEF456

Your Stripe receipt number can be found in the receipt email Stripe sent you at the time of purchase.

Step 3 — Email body (all fields required)

Your email body must include all of the following, clearly labelled:

  • Account email: The email address used to log in to duedue.net.
  • Charge date: The exact date the charge appeared, as shown on your Stripe receipt.
  • Charge amount: The exact amount charged (e.g. £2.99).
  • Reason for request: Select one of the following:
    • Service not as described
    • Accidental purchase
    • Technical issue preventing use
    • Other
  • Written explanation: If your reason is "Service not as described" or "Other", you must include a written explanation of at least 150 words describing the issue in detail. Shorter explanations will not be accepted.

Step 4 — Attachment

Attach a screenshot or PDF of your Stripe receipt to the email. Requests without an attachment will be automatically rejected.

Step 5 — Confirmation statement

Your email must include the following sentence verbatim:

"I confirm I have read the refund policy at duedue.net/refund and I meet all eligibility criteria."

Omitting this statement will result in automatic rejection.

Processing timeline

Refund requests are reviewed in the order they are received. Please allow up to 15 business days from receipt of your email for an initial response. If your request is approved, the refund will be processed within a further 10 business days.

We do not provide status updates during the review period. Do not send follow-up emails — they will not accelerate the review and may delay it.

Refund terms

  • Approved refunds are issued to the original payment method only. We cannot issue refunds by bank transfer, store credit, or any other method.
  • Stripe's payment processing fees (approximately 1.5–3% of the charge) will be deducted from the refunded amount. This is a third-party fee outside our control.
  • Upon approval, your Pro subscription will be cancelled immediately and your account will revert to the free plan. You will lose access to Pro features at that point.
  • Refunds do not extend or reset any free trial period.

Automatic rejection conditions

Your request will be automatically rejected, without review, if any of the following apply:

  • The subject line does not match the required format exactly.
  • Any required field is missing from the email body.
  • No Stripe receipt attachment is included.
  • The confirmation statement is not included verbatim.
  • The request is submitted more than 7 days after the charge date.
  • The charge is a renewal payment rather than a first-time subscription payment.
  • A refund has previously been issued to any account associated with your identity.

Rejected requests receive an automated reply. You may resubmit a corrected request, provided the 7-day window has not elapsed.

Contact

For refund requests only: [email protected]. General support enquiries should be submitted to the same address but with a different subject line.

← Back to home · Terms of Service · Privacy Policy